"There's, like, super-rude people that either ignore that they're on the quiet car or forget," said Moni Zamora, who frequently rides Metra.
"We would like for them to politely and courteously request their fellow riders to adhere to the quiet car rules," Gillis said. "We want everyone to remember that no matter where they're sitting, they should be treating their fellow riders with courtesy and respect."
Asking a fellow rider to quiet down can be tricky, so Jacqueline Whitmore, founder ofetiquetteexpert.com, offered these tips:
"Politely and diplomatically say, 'Excuse me, but this is a quiet car, would you mind keeping your voice down?' " Whitmore said. One can also say, "I'm trying to get some work done. This is a quiet car."
•Assume the person does not know he or she is breaking the rule.
•"It's not necessarily what you say, but how you say it," Whitmore cautions.
•Be nice when approaching the noisy offender.
•Use a gentle, polite voice.
Remember, you cannot control your neighbor's response, Whitmore said. "You can only control the way you react."
"If that person's really being disruptive, it's sometimes best not to say something," she said. In this case, find a Metra conductor and ask him or her to deal with the problem, Whitmore suggested.